connection attempt failed cisco anyconnect что делать

How to Fix Cisco Anyconnect ‘Connection attempt failed’ on Windows 10

Some Windows users are reportedly getting the ‘Connection attempt failed‘ error when running the Cisco AnyConnect application in the hopes of establishing a virtual private network (VPN). This issue is reported to occur with Windows 8.1 and Windows 10.

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As it turns out, this particular issue can occur due to several different common scenarios. Here’s a list of potential culprits that might be triggering this error code:

Now that you know every potential scenario that might be responsible for the apparition of the ‘Connection attempt failed‘ error, here’s a list of verified methods that other users have successfully deployed in order to bypass the error message:

1. Install every Pending Windows Update

As it turns out, one of the most common instances that might trigger this problem is a security update (3023607) that ends up affecting the default behavior regarding the TLS protocol renegotiation and fallback behavior.

According to some affected users, the issue was finally resolved after they run the Microsoft Update utility and installed every security and cumulative update including March cumulative security update for Internet Explorer (MS15-018) and Vulnerability in SChannel could allow security feature bypass: March 10, 2015 (MS15-031).

If you’re not certain that you have every available Windows update installed on your computer, follow the instructions below:

2. Run Cisco AnyConnect in Compatibility Mode (Windows 10 only)

If installing every pending update didn’t do the trick for you or you’re encountering the issue on Windows 10, chances are you’re dealing with an incompatibility issue. This most commonly occurs due to a Critical Windows 10 Update (3023607) that changes some details in regards to the SSL/TLS API in a way that breaks the Cisco AnyConnect app.

If you face this issue on Windows 10, the easiest way to fix it is to force the main executable (the one you use to launch Cisco AnyConnect) to run in Compatibility Mode with Windows 8.

In case you find yourself in this particular scenario, follow the instructions below to force the vpnui.exe executable to run in compatibility mode with Windows 8:

If you already tried forcing the vpnui.exe executable to run in compatibility mode with Windows 8 and you’re still seeing the same Connection attempt failed error, move down to the next potential fix below.

3. Uninstalling & hide the KB 3034682 update

If the first 2 methods did not work for you or were not applicable, the last resort would be to simply uninstall the problematic update that is causing the update on Windows 10 (3034682).

However, keep in mind that unless you take some steps to hide the problematic update, it will eventually find your way onto your computer and cause the same issue all over again after several system restarts.

But you can prevent this from occurring by using the Microsoft Show or Hide troubleshooter to hide the problematic update after you uninstall the KB 3034682 update.

If you’re looking for specific instructions on how to do this, follow the instructions below:

If the same issue is still occurring even after you went through the trouble of uninstalling and hiding the problematic update, move down to the next potential fix below.

4. Disabling Hyper-V (Windows 10)

As it turns out, it turns out that you can also expect to encounter this error due to a conflict between Cisco AnyConnect and the main Hyper-V service that’s enabled by default on Windows 10.

Several affected users that were also encountering this problem have reported that they finally managed to fix the ‘Connection attempt failed’ error by temporarily disabling Hyper-V and all associated services before rebooting the computer and using Cisco AnyConnect.

If you suspect this scenario might be applicable to your current situation, follow the instructions below to disable Hyper-V from the Windows Features menu:

5. Disable Network Connection sharing

If none of the methods above have worked for you, and you are currently sharing a network connection via the Microsoft Hosted Network Virtual Adapter, you might be able to resolve the ‘Connection attempt failed‘ error by disabling the shared network connection.

If this scenario is applicable to your particular scenario, several affected users have managed to fix this issue by accessing the Network Connections tab and modifying the default Sharing configuration so that network connection sharing is not allowed.

If you’re looking for specific step-by-step instructions on how to do this, follow the instructions below:

In case the same kind of problem is still occurring, move down to the next potential fix below.

6. Disable IE’S Ability to Work Offline via Registry Editor

If none of the methods above have proven to be effective in your case, it’s also possible to face this problem to the fact that Internet Explorer is configured to ‘work in offline mode’. IE’s Offline mode is notoriously known to conflict with a lot of VPN facilitators such as the Cisco AnyConnect software.

This would not be a problem if Microsoft didn’t remove the option to change this default behavior and made it so that the option now defaults to online.

Since there’s no longer an option to make this modification from the GUI menu, you’ll have to resort to a Registry modification.

Follow the instructions below to disable Internet Explorer’s ability to work in Offline Mode via Registry Editor:

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Fix Cisco AnyConnect error Connection attempt failed

Some users of Windows 10 who use the Cisco AnyConnect tool on a regular basis, have come across an error that is called, Connection attempt failed. This usually happens when you’re attempting to run a virtual private network (VPN) but worry not because there are ways to solve it. It can also due to a network or PC issue and you are asked to verify internet connectivity and try again.

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Cisco AnyConnect error Connection attempt failed

Let us discuss this from a more detailed perspective.

1] Open Cisco AnyConnect via Compatibility Mode

To do this, you must first source the primary executable file. Not everyone knows how to get this done, so if you fall under that category, then you will want to open the File Explorer and navigate to the following location:

After accessing the folder, please right-click on vpnui.exe, then select Properties.

From there, go to Compatibility > Compatibility mode. Finally, check the box where it says, Run this program in compatibility mode for.

Select Windows 8 or Windows 7 from the list, then hit Apply > OK.

Restart your computer, then attempt to run Cisco AnyConnect once more to see if the Connection attempt failed error still makes an appearance.

2] Disable Microsoft Hyper V in Windows 10

One other way to solve the Connection attempt failure is to turn off Hyper V in Windows 10. There are three easy steps to take in order to disable Hyper V.

As you will see from the article, there are multiple ways to disable Hyper V, so use the method that works best for you.

3] Turn off Internet Connection sharing

If the options above fail, then your next step is to disable Internet Connection Sharing from within Windows 10. It’s quite easy, and you will learn all you need to know once you’ve read every word.

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Date: June 3, 2021 Tags: Network

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Vamien McKalin possesses the awesome power of walking on water like a boss. He’s also a person who enjoys writing about technology, comics, video games, and anything related to the geek world.

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connection attempt has failed anyconnect

[11/11/2013 1:55:55 PM] Ready to connect. [11/11/2013 1:57:05 PM] Contacting —.—.—.— [11/11/2013 1:57:07 PM] Please enter your username and password. [11/11/2013 1:57:08 PM] User credentials entered. [11/11/2013 1:57:08 PM] Establishing VPN session. [11/11/2013 1:57:09 PM] Checking for profile updates. [11/11/2013 1:57:09 PM] Checking for product updates. [11/11/2013 1:57:10 PM] Checking for customization updates. [11/11/2013 1:57:10 PM] Performing any required updates. [11/11/2013 1:57:15 PM] Establishing VPN session. [11/11/2013 1:57:15 PM] Establishing VPN — Initiating connection. [11/11/2013 1:57:16 PM] Disconnect in progress, please wait. [11/11/2013 1:57:29 PM] Connection attempt has failed. [11/11/2013 1:59:31 PM] Ready to connect.

Я попытался отключить брандмауэр и антивирус. Я не думал, что это будет иметь значение, поскольку мой ноутбук использует тот же брандмауэр и антивирус, и мне не нужно было его отключать. Мой ноутбук использует Windows 7 Home 64-bit, а мой компьютер с ошибкой использует 64-разрядную версию Windows 7 Ultimate.

6 ответов

Решением для меня было отключить общий доступ к подключению Интернета (ICS).

Чтобы устранить эту проблему:

Я вижу, что отключение ICS не работало для OP, но это работало для меня и многих других, по мнению различных форумов, кажется.

ответ Натана на этой странице не работал для меня, потому что флажки Allow other network users[. ] были очищены для всех все равно.

Я отключил ICS таким образом:

KB ID 0001279В DtdВ 31/01/17

Problem

We had a firewall fail at work this week, as part of the rebuild the latest OS was put on it, version 9.7(1). I thought no more about it until I tried to VPN in and got this;

connection attempt failed cisco anyconnect что делать. Смотреть фото connection attempt failed cisco anyconnect что делать. Смотреть картинку connection attempt failed cisco anyconnect что делать. Картинка про connection attempt failed cisco anyconnect что делать. Фото connection attempt failed cisco anyconnect что делать

I used my Windows 10 VM and that connected fine, only my MacBook could not connect, this VPN tunnel is a big deal I need it to get onto client’s networks. I tried my other VPN connections and every one was fine, only the recently rebuilt one didn’t work? Ive seen OSX throw a wobbly with AnyConnect in the past so I did a complete uninstall, В deleted the opt/cisco folder and put on the latest version (4.4.00243 at time of writing) no change.

Connection attempt has failed due to server communication errors. Please retry the connection

A look in the client message history showed me this..

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No valid certificates available for authentication.

I checked my certificates, and the certificate on the firewall both they, (and the certificate chain,) were fine.

Debugging AnyConnect gave NO OUTPUT at all, but debugging SSL showed me this;

Try Googling that and getting a result! In fact that’s probably what brought you here.

Solution

If you change a Cisco OS and things like this stop working normally it’s because they’ve dropped support for something that’s got a security hole in it. In the wake of the Poodle Exploit I assumed it was an SSL/TLS problem, but that wasn’t it.

I was in the right ball park though, and a bit of lateral thinking and SSL cipher problems I’ve had with ASDM, made me think, what if it’s SHA that’s been dropped because everyone is dropping SHA1 cause it’s the hashing algorithm of Satan?

Well as soon as I added a SHA1 ciphers back in, everything started working again!

Disclaimer: SHA1 is bad, where practical all cert ciphers should be at least SHA256

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Hi all, I’m very new in AnyConnect and I’m doing something wrong.

If I navigate to https://myIP I can successfully log into the portal, download and install the AnyConnect Client and also CONNECT to the VPN.

But if I disconnect to the VPN, and try to login again through the try icon, I get a «connection attempt has failed».

So the only way I have to connect again is to navigate another time to the web portal and then, after login again, the VPN connection is successfully done.

Thanks for your help!

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Glad you worked it out. Please consider marking as answered and rating helpful post so this can be useful to others who may run into the same issues.

If this posts answers your question or is helpful, please consider rating it and/or marking as answered.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Are you using a Router or ASA has the VPN gateway? If you are using an ASA, check your DAP policy under Configuration, Network (Client) Access, Dynamic Access Policies. If there are policies there, chose the profile that is mapped to the tunnel you are connecting too and then go to «Access Method». Ensure «Web Portal» isn’t checked. If you want to be able use the portal and the client, you need to change it to one of the «Both» choices. If there is no DAP, we’ll have to dig a little deeper.

If this posts answers your question or is helpful, please consider rating it and/or marking as answered.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Hello Christopher, thanks for your answer.

I’m using an ASA, and in DAP I only have the DfltAccess, and I changed the Access Method from Unchanged to Both, but I have the same problem.

Now I have a question (sorry if it is obvious), using the portal, I provide the login/passwd, but using only the client it doesn’t ask me for credentials, it only shows the certificate error (cause it is self-signed), and when I accept it, the connection fails.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

When you go to login through the AC client, what is in the «Connect To:» box? It may be an issue regarding the AC profile that gets downloaded after successfully logging in and downloading the client via web portal.

**Please remember to rate helpful posts as well as mark the question as ‘answered’ once your issue is resolved. This will help others to find your solution faster.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Hi, in the connect To box there is the public IP of the ASA, so I think it might be correct. Then appears an Untrusted VPN Certificate warning, and after clicking «Connect Anyway» it shows the error.

I have the anyconnect-win-3.1.04063-k9.pkg client software, should I try a lower version?

Maybe I’ll try to create the certificate through a Windows Server CA and then import to ASA and to the client, so see if it solves the issue.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

First try this. Open the AnyConnect Client, go to the Preferrences tab, and make sure the box that says «Block Untrusted Servers» is NOT checked.

If this posts answers your question or is helpful, please consider rating it and/or marking as answered.

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Hi Christopher, that was the first I have to do in order to be able to connect when I connect to the VPN (through the web) for the first time. So I can confirm it is unchecked.

Thanks for the advice

» means nesting-related): — Failed at: @displayUserCertifications user_id [in template «custom.author-acclaim-certifications» at line 4, column 9] ——>

Do you have access to ASDM or a syslog server? It would be best if you could grab the exact error message in the logs when you try to connect.

Also, if you are using ASDM — make sure you have «Enable Cisco AnyConnect VPN Client Access on the intefaces in the table below» checked. Assuming you are using the «outside» interface, check that one and enable DTLS. Then click «Device Certificate» and make sure you have the correct certificate chosen for the SSL connection (probably the ASAs self signed certificate».

Make sure «Bypass interface access lists for inbound VPN sessions» is checked as well.

If this posts answers your question or is helpful, please cons />

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Исправление AnyConnect не смог установить соединение с указанным безопасным шлюзом

Обновление: Перестаньте получать сообщения об ошибках и замедляйте работу своей системы с помощью нашего инструмента оптимизации. Получите это сейчас на эту ссылку

Сообщение об ошибке «AnyConnect не смог установить соединение с указанным безопасным шлюзом» появляется, когда пользователи пытаются подключиться к VPN с помощью клиента AnyConnect. Эта проблема возникает из-за того, что клиент AnyConnect VPN CISCO не может подключиться к удаленному серверу и блокировки происходят. Сегодня мы обсудим приведенное выше сообщение об ошибке, в том числе причины появления сообщения об ошибке и различные решения, которые вы можете применить для его устранения.

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Как исправить AnyConnect не смог подключиться к указанной ошибке Secure Gateway:

Проверьте, работает ли ICS (Internet Connection Sharing).

Также убедитесь, что служба ICS не работает.

Ноябрьское обновление 2021:

connection attempt failed cisco anyconnect что делать. Смотреть фото connection attempt failed cisco anyconnect что делать. Смотреть картинку connection attempt failed cisco anyconnect что делать. Картинка про connection attempt failed cisco anyconnect что делать. Фото connection attempt failed cisco anyconnect что делать

Обновить настройки реестра

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Другой, как вы говорите, меняет реестр, но это очень медленный процесс. Под Windows 8 Pro откройте regedit с командой execute и:

1) Перейдите в [HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Services \ vpnva].
2) Измените значение в поле DisplayName на «Cisco AnyConnect VPN Virtual Miniport Adapter для Windows x64».
3) Попробуйте установить соединение.

Проверьте проблему в среде чистой загрузки.

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CCNA, веб-разработчик, ПК для устранения неполадок

Я компьютерный энтузиаст и практикующий ИТ-специалист. У меня за плечами многолетний опыт работы в области компьютерного программирования, устранения неисправностей и ремонта оборудования. Я специализируюсь на веб-разработке и дизайне баз данных. У меня также есть сертификат CCNA для проектирования сетей и устранения неполадок.

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Contents

Introduction

This document describes a troubleshooting scenario which applies to applications that do not work through the Cisco AnyConnect VPN Client.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on a Cisco Adaptive Security Appliance (ASA) that runs Version 8.x.

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Troubleshooting Process

This typical troubleshooting scenario applies to applications that do not work through the Cisco AnyConnect VPN Client for end-users with Microsoft Windows-based computers. These sections address and provide solutions to the problems:

Installation and Virtual Adapter Issues

Complete these steps:

Note: Hidden folders must be made visible in order to see these files.

If you see errors in the setupapi log file, you can turn up verbosity to 0x2000FFFF.

If this is an initial web deploy install, this log is located in the per-user temp directory.

If this is an automatic upgrade, this log is in the temp directory of the system:

The filename is in this format: anyconnect-win-x.x.xxxx-k9-install-yyyyyyyyyyyyyy.log. Obtain the most recent file for the version of the client you want to install. The x.xxxx changes based on the version, such as 2.0.0343, and yyyyyyyyyyyyyy is the date and time of the install.

Note: After you type into this prompt, wait. It can take between two to five minutes for the file to complete.

Windows XP and Windows Vista:

Refer to AnyConnect: Corrupt Driver Database Issue in order to debug the driver issue.

Disconnection or Inability to Establish Initial Connection

If you experience connection problems with the AnyConnect client, such as disconnections or the inability to establish an initial connection, obtain these files:

From the console of the ASA, type write net x.x.x.x:ASA-Config.txt where x.x.x.x is the IP address of a TFTP server on the network.

Note: Always save it as the .evt file format.

If the user cannot connect with the AnyConnect VPN Client, the issue might be related to an established Remote Desktop Protocol (RDP) session or Fast User Switching enabled on the client PC. The user can see the AnyConnect profile settings mandate a single local user, but multiple local users are currently logged into your computer. A VPN connection will not be established error message error on the client PC. In order to resolve this issue, disconnect any established RDP sessions and disable Fast User Switching. This behavior is controlled by the Windows Logon Enforcement attribute in the client profile, however currently there is no setting that actually allows a user to establish a VPN connection while multiple users are logged on simultaneously on the same machine. Enhancement request CSCsx15061 connection attempt failed cisco anyconnect что делать. Смотреть фото connection attempt failed cisco anyconnect что делать. Смотреть картинку connection attempt failed cisco anyconnect что делать. Картинка про connection attempt failed cisco anyconnect что делать. Фото connection attempt failed cisco anyconnect что делать was filed to address this feature.

Note: Make sure that port 443 is not blocked so the AnyConnect client can connect to the ASA.

In order to resolve this issue, upgrade the AnyConnect client version to be compatible with the ASA software image.

When you log in the first time to the AnyConnect, the login script does not run. If you disconnect and log in again, then the login script runs fine. This is the expected behavior.

This error is seen when the AnyConnect image is missing from the ASA. Once the image is loaded to the ASA, AnyConnect can connect without any issues to the ASA.

This error can be resolved by disabling Datagram Transport Layer Security (DTLS). Go to Configuration > Remote Access VPN > Network (Client) Access > AnyConnect Connection Profiles and uncheck the Enable DTLS check box. This disables DTLS.

The svc keepalive and svc dpd-interval commands are replaced by the anyconnect keepalive and anyconnect dpd-interval commands respectively in ASA Version 8.4(1) and later as shown here:

Problems with Passing Traffic

When problems are detected with passing traffic to the private network with an AnyConnect session through the ASA, complete these data-gathering steps:

For example, if the VPN Client needs to access a resource which is not in the routing table of the VPN Gateway, the packet is routed through the standard default gateway. The VPN gateway does not need the complete internal routing table in order to resolve this. The tunneled keyword can be used in this instance.

AnyConnect Crash Issues

Complete these data-gathering steps:

When the crash occurs, gather the .log and .dmp files from C:\Documents and Settings\All Users\Application Data\Microsoft\Dr Watson. If these files appear to be in use, then use ntbackup.exe.

Note: Always save it as the .evt file format.

Fragmentation / Passing Traffic Issues

Some applications, such as Microsoft Outlook, do not work. However, the tunnel is able to pass other traffic such as small pings.

This can provide clues as to a fragmentation issue in the network. Consumer routers are particularly poor at packet fragmentation and reassembly.

It is recommended that you configure a special group for users that experience fragmentation, and set the SVC Maximum Transition Unit (MTU) for this group to 1200. This allows you to remediate users who experience this issue, but not impact the broader user base.

Problem

TCP connections hang once connected with AnyConnect.

Solution

In order to verify if your user has a fragmentation issue, adjust the MTU for AnyConnect clients on the ASA.

Uninstall Automatically

Problem

The AnyConnect VPN Client uninstalls itself once the connection terminates. The client logs show that keep installed is set to disabled.

Solution

AnyConnect uninstalls itself despite that the keep installed option is selected on the Adaptive Security Device Manager (ASDM). In order to resolve this issue, configure the svc keep-installer installed command under group-policy.

Issue Populating the Cluster FQDN

Problem: AnyConnect client is pre-populated with the hostname instead of the cluster Fully Qualified Domain Name (FQDN).

When you have a load-balancing cluster set up for SSL VPN and the client attempts to connect to the cluster, the request is redirected to the node ASA and the client logs in successfully. After some time, when the client tries to connect to the cluster again, the cluster FQDN is not seen in the Connect to entries. Instead, the node ASA entry to which the client has been redirected is seen.

Solution

This occurs because the AnyConnect client retains the host name to which it last connected. This behavior is observed and a bug has been filed. For complete details about the bug, refer to Cisco bug ID CSCsz39019. The suggested workaround is to upgrade the Cisco AnyConnect to Version 2.5.

Backup Server List Configuration

A backup server list is configured in case the main server selected by the user is not reachable. This is defined in the Backup Server pane in the AnyConnect profile. Complete these steps:

AnyConnect: Corrupt Driver Database Issue

This entry in the SetupAPI.log file suggests that the catalog system is corrupt:

Repair

This issue is due to Cisco bug ID CSCsm54689. In order to resolve this issue, make sure that Routing and Remote Access Service is disabled before you start AnyConnect. If this does not resolve the issue, complete these steps:

Failed Repair

If the repair fails, complete these steps:

Analyze the Database

You can analyze the database at any time in order to determine if it is valid.

Error Messages

Error: Unable to Update the Session Management Database

Solution 1

This issue is due to Cisco bug ID CSCsm51093. In order to resolve this issue, reload the ASA or upgrade the ASA software to the interim release mentioned in the bug. Refer to Cisco bug ID CSCsm51093 connection attempt failed cisco anyconnect что делать. Смотреть фото connection attempt failed cisco anyconnect что делать. Смотреть картинку connection attempt failed cisco anyconnect что делать. Картинка про connection attempt failed cisco anyconnect что делать. Фото connection attempt failed cisco anyconnect что делать for more information.

Solution 2

This issue can also be resolved if you disable threat-detection on ASA if threat-detection is used.

Error: «Module c:\Program Files\Cisco\Cisco AnyConnect VPN Client\vpnapi.dll failed to register»

When you use the AnyConnect client on laptops or PCs, an error occurs during the install:

When this error is encountered, the installer cannot move forward and the client is removed.

Solution

These are the possible workarounds to resolve this error:

The log message related to this error on the AnyConnect client looks similar to this:

Error: «An error was received from the secure gateway in response to the VPN negotiation request. Please contact your network administrator»

When clients try to connect to the VPN with the Cisco AnyConnect VPN Client, this error is received.

This message was received from the secure gateway:

«Illegal address class» or «Host or network is 0» or «Other error»

Solution

The issue occurs because of the ASA local IP pool depletion. As the VPN pool resource is exhausted, the IP pool range must be enlarged.

Cisco bug ID is CSCsl82188 is filed for this issue. This error usually occurs when the local pool for address assignment is exhausted, or if a 32-bit subnet mask is used for the address pool. The workaround is to expand the address pool and use a 24-bit subnet mask for the pool.

Error: Session could not be established. Session limit of 2 reached.

Solution 1

This error occurs because the AnyConnect essential license is not supported by ASA version 8.0.4. You need to upgrade the ASA to version 8.2.2. This resolves the error.

Note: Regardless of the license used, if the session limit is reached, the user will receive the login failed error message.

Solution 2

This error can also occur if the vpn-sessiondb max-anyconnect-premium-or-essentials-limit session-limit command is used to set the limit of VPN sessions permitted to be established. If the session-limit is set as two, then the user cannot establish more than two sessions even though the license installed supports more sessions. Set the session-limit to the number of VPN sessions required in order to avoid this error message.

Error: Anyconnect not enabled on VPN server while trying to connect anyconnect to ASA

You receive the Anyconnect not enabled on VPN server error message when you try to connect AnyConnect to the ASA.

Solution

This error is resolved if you enable AnyConnect on the outside interface of the ASA with ASDM. For more information on how to enable AnyConnect on the outside interface, refer to Configure Clientless SSL VPN (WebVPN) on the ASA.

Error:- %ASA-6-722036: Group client-group User xxxx IP x.x.x.x Transmitting large packet 1220 (threshold 1206)

The %ASA-6-722036: Group User IP Transmitting large packet 1220 (threshold 1206) error message appears in the logs of the ASA. What does this log mean and how is this resolved?

Solution

This log message states that a large packet was sent to the client. The source of the packet is not aware of the MTU of the client. This can also be due to compression of non-compressible data. The workaround is to turn off the SVC compression with the svc compression none command. This resolves the issue.

Error: The secure gateway has rejected the agent’s vpn connect or reconnect request.

Solution

The router was missing pool configuration after reload. You need to add the concerned configuration back to the router.

The «The secure gateway has rejected the agent’s vpn connect or reconnect request. A new connection requires a re-authentication and must be started manually. Please contact the network administrator if the problem persists. The following message was received from the secure gateway: No License» error occurs when the AnyConnect mobility license is missing. Once the license is installed, the issue is resolved.

Error: «Unable to update the session management database»

Solution

This problem is related to memory allocation on the ASA. This issue is mostly encountered when the ASA Version is 8.2.1. Originally, this requires a 512MB RAM for its complete functionality.

As a permanent workaround, upgrade the memory to 512MB.

As a temporary workaround, try to free the memory with these steps:

Error: «The VPN client driver has encountered an error»

This is an error message obtained on the client machine when you try to connect to AnyConnect.

Solution

In order to resolve this error, complete this procedure in order to manually set the AnyConnect VPN agent to Interactive:

This sets the registry Type value DWORD to 110 (default is 010) for the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\vpnagent.

Note: If this is to be used, then the preference would be to use the .MST transform in this instance. This is because if you set this manually with these methods, it requires that this be set after every install/upgrade process. This is why there is a need to identify the application that causes this problem.

When Routing and Remote Access Service (RRAS) is enabled on the Windows PC, AnyConnect fails with the The VPN client driver has encountered an error. error message. In order to resolve this issue, make sure that Routing and RRAS is disabled before starting AnyConnect. Refer to Cisco bug ID CSCsm54689 for more information.

Error: «Unable to process response from xxx.xxx.xxx.xxx»

Solution

In order to resolve this error, try these workarounds:

Solution

This error message occurs mostly because of configuration issues that are improper or an incomplete configuration. Check the configuration and make sure it is as required to resolve the issue.

Secure VPN via remote desktop is not supported error message appears.

Solution

This issue is due to these Cisco bug IDs: CSCsu22088 and CSCso42825. If you upgrade the AnyConnect VPN Client, it can resolve the issue. Refer to these bugs for more information.

Error: «The server certificate received or its chain does not comply with FIPS. A VPN connection will not be established»

When you attempt to VPN to the ASA 5505, the The server certificate received or its chain does not comply with FIPS. A VPN connection will not be established error message appears.

Solution

true

false

Then, restart the computer. Users must have administrative permissions in order to modify this file.

Error: «Certificate Validation Failure»

Users are unable to launch AnyConnect and receive the Certificate Validation Failure error.

Solution

Certificate authentication works differently with AnyConnect compared to the IPSec client. In order for certificate authentication to work, you must import the client certificate to your browser and change the connection profile in order to use certificate authentication. You also need to enable this command on your ASA in order to allow SSL client-certificates to be used on the outside interface:

ssl certificate-authentication interface outside port 443

Error: «VPN Agent Service has encountered a problem and needs to close. We are sorry for the inconvenience»

When AnyConnect Version 2.4.0202 is installed on a Windows XP PC, it stops at updating localization files and an error message shows that the vpnagent.exe fails.

Solution

This behavior is logged in Cisco bug ID CSCsq49102. The suggested workaround is to disable the Citrix client.

Error: «This installation package could not be opened. Verify that the package exists»

When AnyConnect is downloaded, this error message is received:

«Contact your system administrator. The installer failed with the following error: This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.»

Solution

Complete these steps in order to fix this issue:

Error: «Error applying transforms. Verify that the specified transform paths are valid.»

This error message is recieved during the auto-download of AnyConnect from the ASA:

This is the error message received when connecting with AnyConnect for MacOS:

Solution

Complete one of these workarounds in order to resolve this issue:

If neither of these workarounds resolve the issue, contact Cisco Technical Support.

Error: «The VPN client driver has encountered an error»

This error is received:

Solution

This issue can be resolved when you uninstall the AnyConnect Client, and then remove the anti-virus software. After this, reinstall the AnyConnect Client. If this resolution does not work, then reformat the PC in order to fix this issue.

Error: «A VPN reconnect resulted in different configuration setting. The VPN network setting is being re-initialized. Applications utilizing the private network may need to be restored.»

This error is received when you try to launch AnyConnect:

Solution

In order to resolve this error, use this:

The svc mtu command is replaced by the anyconnect mtu command in ASA Version 8.4(1) and later as shown here:

AnyConnect Error While Logging In

Problem

The AnyConnect receives this error when it connects to the Client:

Solution

The issue can be resolved if you make these changes to the AnyConnect profile:

Add this line to the AnyConnect profile:

IE Proxy Setting is Not Restored after AnyConnect Disconnect on Windows 7

Problem

In Windows 7, if the IE proxy setting is configured for Automatically detect settings and AnyConnect pushes down a new proxy setting, the IE proxy setting is not restored back to Automatically detect settings after the user ends the AnyConnect session. This causes LAN issues for users who need their proxy setting configured for Automatically detect settings.

Solution

This behavior is logged in Cisco bug ID CSCtj51376. The suggested workaround is to upgrade to AnyConnect 3.0.

Error: AnyConnect Essentials can not be enabled until all these sessions are closed.

This error message is received on Cisco ASDM when you attempt to enable the AnyConnect Essentials license:

Solution

This is the normal behavior of the ASA. AnyConnect Essentials is a separately licensed SSL VPN client. It is entirely configured on the ASA and provides the full AnyConnect capability, with these exceptions:

This license cannot be used at the same time as the shared SSL VPN premium license. When you need to use one license, you need to disable the other.

Error: Connection tab on Internet option of Internet Explorer hides after getting connected to the AnyConnect client.

The connection tab on the Internet option of Internet Explorer hides after you are connected to the AnyConnect client.

Solution

This is due to the msie-proxy lockdown feature. If you enable this feature, it hides the Connections tab in Microsoft Internet Explorer for the duration of an AnyConnect VPN session. If you disable the feature, it leaves the display of the Connections tab unchanged.

Error: Few users getting Login Failed Error message when others are able to connect successfully through AnyConnect VPN

A few users receive the Login Failed Error message when others can connect successfully through the AnyConnect VPN.

Solution

This issue can be resolved if you make sure the do not require pre-authentication checkbox is checked for the users.

Error: The certificate you are viewing does not match with the name of the site you are trying to view.

During the AnyConnect profile update, an error is shown that says the certificate is invalid. This occurs with Windows only and at the profile update phase. The error message is shown here:

Solution

This can be resolved if you modify the server list of the AnyConnect profile in order to use the FQDN of the certificate.

This is a sample of the XML profile:

Cannot Launch AnyConnect From the CSD Vault From a Windows 7 Machine

When the AnyConnect is launched from the CSD vault, it does not work. This is attempted on Windows 7 machines.

Solution

Currently, this is not possible because it is not supported.

AnyConnect Profile Does Not Get Replicated to the Standby After Failover

The AnyConnect 3.0 VPN client with ASA Version 8.4.1 software works fine. However, after failover, there is no replication for the AnyConnect profile related configuration.

Solution

This problem has been observed and logged under Cisco bug ID CSCtn71662. The temporary workaround is to manually copy the files to the standby unit.

AnyConnect Client Crashes if Internet Explorer Goes Offline

When this occurs, the AnyConnect event log contains entries similar to these:

Solution

This behavior is observed and logged under Cisco bug ID CSCtx28970. In order to resolve this, quit the AnyConnect application and relaunch. The connection entries reappear after relaunch.

Error Message: TLSPROTOCOL_ERROR_INSUFFICIENT_BUFFER

The AnyConnect client fails to connect and the Unable to establish a connection error message is received. In the AnyConnect event log, the TLSPROTOCOL_ERROR_INSUFFICIENT_BUFFER error is found.

Solution

This occurs when the headend is configured for split-tunneling with a very large split-tunnel list (approximately 180-200 entries) and one or more other client attributes are configured in the group-policy, such as dns-server.

In order to resolve this issue, complete these steps:

For more information, refer to Cisco bug ID CSCtc41770.

Error Message: «Connection attempt has failed due to invalid host entry»

The Connection attempt has failed due to invalid host entry error message is received while AnyConnect is authenticated with the use of a certificate.

Solution

In order to resolve this issue, try either of these possible solutions:

For more information, refer to Cisco bug ID CSCti73316.

Error: «Ensure your server certificates can pass strict mode if you configure always-on VPN»

When you enable the Always-On feature on AnyConnect, the Ensure your server certificates can pass strict mode if you configure always-on VPN error message is received.

Solution

This error message implies that if you want to use the Always-On feature, you need a valid sever certificate configured on the headend. Without a valid server certificate, this feature does not work. Strict Cert Mode is an option that you set in the AnyConnect local policy file in order to ensure the connections use a valid certificate. If you enable this option in the policy file and connect with a bogus certificate, the connection fails.

Error: «An internal error occurred in the Microsoft Windows HTTP Services»

This Diagnostic AnyConnect Reporting Tool (DART) shows one failed attempt:

Also, refer to the event viewer logs on the Windows machine.

Solution

This could be caused due to a corrupted Winsock connection. Reset the connection from the command promt with this command and restart your windows machine:

netsh winsock reset

Error: «The SSL transport received a Secure Channel Failure. May be a result of a unsupported crypto configuration on the Secure Gateway.»

This Diagnostic AnyConnect Reporting Tool (DART) shows one failed attempt:

Solution

Windows 8.1 does not support RC4 according to the following KB update:

Either configure DES/3DES ciphers for SSL VPN on the ASA using the command «ssl encryption 3des-sha1 aes128-sha1 aes256-sha1 des-sha1» OR edit the Windows Registry file on the client machine as mentioned below:

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