could not complete your request because it is not a valid photoshop document что делать
Fix: Could not Complete your request because it is not a valid Photoshop Document
Several users report getting the “Could not complete your request because it is not a valid Photoshop document” error when trying to open PSD and PDF files with Photoshop. The issue is reported to occur on both Windows and Mac computers.
Could not complete your request because it is not a valid Photoshop document
What is causing the “Could not complete your request because it is not a valid Photoshop document” error?
We investigated this particular issue by looking at various user reports and the repair strategies that they ended up using successfully. Based on what we gathered, there are a couple of common scenarios that will lead to the apparition of this particular error message. You can also check out our guide on photoshop program error here.
Here’s a shortlist with potential culprits that might be triggering the issue:
If you’re struggling to resolve this particular issue, this article will provide you with a list of verified troubleshooting steps. Below you have a collection of methods that other users in a similar situation have used to get the issue resolved.
For the best results, follow the methods below in order until you encounter a fix that is effective in resolving the issue in your particular scenario.
Method 1: Changing the file to a different extension
One of the most common scenarios for this error on both Mac and Windows is when the file’s extension is incorrect. This can happen quite easily if you use other complementary Adobe products such as Lightroom to edit them directly into Photoshop.
There’s a high chance that the PSD file is not actually corrupted, but it’s actually another file type. If you used the Save as feature, the default extension might get saved to PSD, even if the file is of a different file type. This ends up producing the “Could not complete your request because it is not a valid Photoshop document” error.
Luckily, you can rectify this issue quite easily by changing the extension to the correct one.
How to find the correct extension type
You can pinpoint the correct extension type by opening the file in a Hex editor. Keep in mind that type of graphics file will always begin with the same set of characters when you open them in a Hex editor. You can use Hex Fiend for Mac and HXD for Windows.
Once you open the file in the Hex editor, compare it with the list below and see if you get a match among the most common file types:
Verifying the first characters with the Hex Editor
Once you discovered the correct extension, it’s time to make the required modifications. But keep in mind that the steps of changing the file to the correct extension will be different according to your operating system, so please follow the appropriate guide, according to your OS.
Changing the Extension type on Windows
Note: If you haven’t used a Hex editor to determine the correct extension type, change the extension to each of the following extensions until you get a match: jpeg, tif, tiff, png, bmp, gif, pdf.
Changing the extension type on Mac
Changing the extension on Mac
Method 2: Re-saving the PSD file with GIMP
GIMP is an open source image manipulation program that some affected users have used to open PSD files that were displaying the “Could not complete your request because it is not a valid Photoshop document” error due to corruption.
GIMP is commonly used to save PSD files that are not fully compatible with Photoshop. But some affected users have also used it to open and re-save PSD files that Photoshop was unable to handle.
Note: If the file is badly corrupted, you might notice some missing pixels and an overall quality loss.
Here’s a quick guide on installing and using GIMP to resolve the “Could not complete your request because it is not a valid Photoshop document” error:
Программная ошибка при открытии или сохранении файлов
Узнайте, как исправить ошибку Photoshop could not complete your request because of a program error (Photoshop не может выполнить запрос из-за программной ошибки), отображающуюся при открытии или сохранении файлов
При открытии или сохранении файлов изображений, выдается одна из следующих ошибок:
Программная ошибка во время сохранения файлов
Ошибка Photoshop could not save as «yourfilename.psd» because of a program error (Photoshop не может сохранить файл как имя_файла.psd из-за программной ошибки) может возникнуть по разным причинам, от композиции слоя до неправильных системных разрешений.
Следуйте представленным ниже рекомендациям для устранения программных ошибок при сохранении файлов в Photoshop.
Обновите Photoshop
Убедитесь, что у Photoshop актуальная версия с последними исправлениями ошибок.
См. раздел Поддержание актуальности версии Photoshop.
Предоставьте Photoshop права «Полный доступ к диску» в системный настройках macOS
Чтобы изменить соответствующую настройку на Mac, в меню Apple выберите «Системные настройки» > «Безопасность и конфиденциальность», затем нажмите «Конфиденциальность».
См. раздел Изменение настроек конфиденциальности на компьютере Mac
Скройте все слои на панели «Слои» и выполните сохранение еще раз
Нажмите или нажмите и перетащите значок видимости каждого слоя, чтобы скрыть их.
Выполните откат до предыдущей версии Photoshop
Если ни одно из вышеперечисленных предложений не поможет, выполните резервное копирование папки с установками/настройками, затем выполните откат к предыдущей версии Photoshop (22.0.1 или 21.1.4)
Программная ошибка во время открытия файлов
Ошибка Photoshop could not complete your request because of a program error (Photoshop не может выполнить запрос из-за программной ошибки) может возникать по разным причинам, от повреждения файла установок Photoshop до несовместимости системного аппаратного или программного обеспечения.
Следуйте представленным ниже рекомендациям для устранения программных ошибок при открытии файлов в Photoshop.
Could not complete your request because it is not a valid photoshop document что делать
Welcome to the Community!
We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
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hi im trying to open a psd file in my new installed Photoshop cc and i get the following: could not complete your request because it is not a valid photoshop document. Anyone can help?
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This is a common error answered many times. Simply run the error through Google and see what shows up in the Adobe forums first.
Avoid any offers for third party utilities and toll-free assistance.
Copy link to clipboard
There are numerous potential causes for file damage:
Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.
Determine the cause
The first thing to determine is if the corruption is limited to one file or occurs with several, so you can limit the potential damage. If it’s one file, the cause could be a glitch with the computer that you haven’t noticed, or thought wasn’t connected. If it’s more than one file, look for patterns:
If you can find a pattern that indicates they shared common hardware, test your cables, try a different port, or use a different hard disk or use a hard disk instead of a network drive. If files were corrupted recently and they don’t have a time limitation, you could have a malfunctioning RAM module. If you’ve added any software to your computer around the time the images were corrupted, there could be an issue with that application or update. Check for software updates or determine if your applications have recently been updated, or disable the application. Although rare, virus protection software, backup software, and font management software can try to write to files before they’re saved, causing damage. If your images are only corrupted on screen (the damage does not print), update your video driver. If that doesn’t solve the problem, contact your video card manufacturer. In Windows, see the Windows General Troubleshooting guide for instructions on removing temporary files and turning off all OS startup items and services. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop. On Mac OS, use the Mac OS General Troubleshooting guide for instructions on repairing disk permissions and turning off OS startup items. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop.
Recover the file
When a file has been corrupted, you can sometimes get the file back with its layers or as a composite (a composite is a flattened file). The appearance of the file is maintained, but the layers are lost. Or the file could be damaged beyond repair. Regular backups can allow you to salvage a version of your file that you saved before the corruption. Note: A composite file cannot be recovered from a file when the option to maximize PSD and PSB file compatibility is turned off in Photoshop’s preferences. To make sure that your files always save with a composite, do the following:
Try any or all of these options to recover your file:
Program error when opening or saving files
Learn how to fix, «Photoshop could not complete your request because of a program error» when opening or saving files
When opening or saving image files, you get one of the following errors:
Program error while saving files
The ‘Photoshop could not save as «yourfilename.psd» because of a program error.’ error can occur for various reasons from layer compositing to improper system permissions.
Follow the below troubleshooting recommendations to resolve program errors while saving files in Photoshop.
Update Photoshop
Make sure Photoshop is up to date with the latest bug fixes.
See Keeping Photoshop up to date.
Grant Photoshop «Full Disk Access» in macOS System Preferences
To change this preference on your Mac, choose Apple menu > System Preferences > Security & Privacy > then click Privacy.
See Change Privacy preferences on Mac
Hide all layers in the Layers panel then Save again
Click or click and drag across the visibility icon on each of the layers to hide them.
Roll back to the previous version of Photoshop
If none of the above suggestions help, back up your preferences/settings folder then roll back to the previous version of Photoshop (either 22.0.1 or 21.1.4)
Program error while opening files
The ‘Photoshop could not complete your request because of a program error’ error can occur for various reasons from damaged Photoshop preferences to incompatible system hardware or software.
Follow the below troubleshooting recommendations to resolve program errors while opening files in Photoshop.
Could not complete your request because it is not a valid photoshop document что делать
Welcome to the Community!
We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.
Copy link to clipboard
hi im trying to open a psd file in my new installed Photoshop cc and i get the following: could not complete your request because it is not a valid photoshop document. Anyone can help?
Copy link to clipboard
This is a common error answered many times. Simply run the error through Google and see what shows up in the Adobe forums first.
Avoid any offers for third party utilities and toll-free assistance.
Copy link to clipboard
There are numerous potential causes for file damage:
Still, file damage is rare. If you determine one or more of your files is corrupted, determine the cause to prevent further issues, while you try to recover your file.
Determine the cause
The first thing to determine is if the corruption is limited to one file or occurs with several, so you can limit the potential damage. If it’s one file, the cause could be a glitch with the computer that you haven’t noticed, or thought wasn’t connected. If it’s more than one file, look for patterns:
If you can find a pattern that indicates they shared common hardware, test your cables, try a different port, or use a different hard disk or use a hard disk instead of a network drive. If files were corrupted recently and they don’t have a time limitation, you could have a malfunctioning RAM module. If you’ve added any software to your computer around the time the images were corrupted, there could be an issue with that application or update. Check for software updates or determine if your applications have recently been updated, or disable the application. Although rare, virus protection software, backup software, and font management software can try to write to files before they’re saved, causing damage. If your images are only corrupted on screen (the damage does not print), update your video driver. If that doesn’t solve the problem, contact your video card manufacturer. In Windows, see the Windows General Troubleshooting guide for instructions on removing temporary files and turning off all OS startup items and services. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop. On Mac OS, use the Mac OS General Troubleshooting guide for instructions on repairing disk permissions and turning off OS startup items. It also tells you how to turn off third-party plug-ins in Photoshop by immediately holding down the Shift key after you start Photoshop.
Recover the file
When a file has been corrupted, you can sometimes get the file back with its layers or as a composite (a composite is a flattened file). The appearance of the file is maintained, but the layers are lost. Or the file could be damaged beyond repair. Regular backups can allow you to salvage a version of your file that you saved before the corruption. Note: A composite file cannot be recovered from a file when the option to maximize PSD and PSB file compatibility is turned off in Photoshop’s preferences. To make sure that your files always save with a composite, do the following:
Try any or all of these options to recover your file: