error loading media file could not be played что делать с этой ошибкой

Fix: “Error loading media File could not be played” on Chrome

Users will encounter the “Error loading media: File could not be played” error when trying to watch a video on a self-hosted video content website. The issue mainly occurs when trying to load a file in a nonsupported format using JW Player. Most of the time, the error is triggered when the JW Player is tasked with loading a .wmv or .mov video that doesn’t use the H264 video codec.

Although the issue is commonly encountered on both desktop and mobile versions of Chrome, the error is not exclusive on this browser – The issue is also known to appear in Firefox and Safari. As it turns out, the issue is either caused by incorrect configuration of the embedded media player or is triggered by certain browser cookies or plugin (extension).

What is JWPlayer?

JW Player is the world’s most popular embeddable media player with 20 billion monthly streams. Because it’s extremely lightweight, works pretty well across all browsers (even outdated versions), and integrates seamlessly with every ad network, it has become the preferred choice for all the major websites that feature self-hosted video content.

Although it’s arguably the most stable media player for embedded videos, an incorrect configuration might force JW player to load a video file that is not supported by the media player. This will trigger the Error loading media: File could not be played error. If the error is a mistake made by the web administrator, the end-user has very few means of fixing the issue.

Fixing the Error loading media File could not be played

If you’re currently struggling with this issue, you should start by determining if it’s a media player problem or if your browser is causing the trouble.

You can do this easily by opening the exact same URL in a different browser. If you encounter the same error, you can probably assume that the problem is beyond your control. The best thing to do in this case is to contact the web administrator of the respective website and ask for an investigation regarding your issue.

In the event that the video plays just fine on a different browser, you’ll need to follow some troubleshooting steps to identify the issue. Below you have a collection of methods that have successfully enabled Chrome users to get past the Error loading media File could not be played error.

If you’re currently struggling with this issue and you blame your Chrome browser for it, troubleshoot using the methods below. Follow each potential solution in order until you find a viable fix.
Note: Keep in mind that depending on the platform, not all methods will be applicable.

Method 1: Update Chrome to the latest version

If you previously determined that the error is only appearing with Chrome, start by making sure that you have the latest version. JW Player regularly updates the list with supported formats, but they might not work properly if you’re using an outdated version of Chrome.

PC users

Normally, Chrome is configured to automatically download and apply the updates in the background whenever you close and reopen the browser. But if you don’t close it for a while, you might have a pending update. Here’s a quick guide to manually updating Chrome on a PC:

Android users

Similar to how it is on PCs, Chrome should automatically update whenever a new version becomes available on Android. However, this process might be halted by a Google Play Store setting. By default, Play Store is preventing downloading app updates from a mobile data connection. If you haven’t connected to a Wi-Fi network for a while, you might not have the latest version. Here’s how to update Chrome on your Android device:

Method 2: Deleting your cache and cookies

Now that you updated to the latest version, let’s see if the issue will be resolved after clearing the browsing data. Depending on the device you’re using, the process is a little different.

PC users

Android users

Method 3: Disabling Chrome Extensions (PC only)

Chrome Extensions are known to cause the “Error loading media: File could not be played” error on Chrome. This is even more likely if you’re using extensions to protect your online surfing.

Luckily, there’s a quick way to find out if extensions are triggering the issue. Just open Chrome in Incognito Mode. To do this, click on the action menu (top-right corner) and select New Incognito window. Besides allowing you to browse more privately, Incognito Mode disables all your extensions by default (unless you allow them manually).

While in incognito mode, open the URL that is displaying the “Error loading media: File could not be played”. If the video displays just fine in Incognito Mode, there’s a high chance that an extension is interfering with the playback of the video. In this case, paste “chrome://extensions” in Chrome’s omnibar. This will take you to a page where you can oversee all your extensions. Use this page to systematically disable your extensions by unchecking the Enabled box. After each disabled extension, check if you’re able to play the video. Once you’ve identified the culprit, remove the extension by clicking the trash icon.

Method 4: Reset Chrome settings to default (PC only)

If you’ve come this far without a result, there’s one final thing you can do. While this will most likely remove any setting or extension that is causing the problem, it can also create some problems.

When you reset your Chrome settings, most of the settings will be changed to the default state including site data, cookies, extensions or themes. Only your custom fonts, bookmarks, and saved passwords will be preserved.

Here’s a quick guide to reset your Chrome browser settings to default:

Method 5: Disabling Hardware Acceleration

In some cases, the hardware acceleration feature of the Chrome browser has been known to cause issues with playing media online. Therefore, in this step, we will be disabling hardware acceleration from settings. For that:

Once Chrome is back to the default state, the issue should be removed. If you’re still encountering the issue after following every method above, the problem is beyond your control and you’ll have to wait for the web administrator to fix it.

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Question: Q: error loading media, file could not be played error message when playing video online in safari

I have a 2012 MacBook Pro, running Mac OS X 10.7.5. I used to be able to go online to PBS video and watch movies online. However, just recently I got the following message after I clicked on the PLAY icon: «Error loading media, file could not be played.» I CAN watch the videos on Chrome. I have not downloaded any software updates recently. Can anyone help?

MacBook Pro, Mac OS X (10.7.5)

Posted on Mar 1, 2016 10:02 PM

Helpful answers

I found the solution, it worked with me!

Very easy.
Step 1: click on wifi icon and open network location

Step 2: click on the internet you use ( wifi, ethernet, whatever), and click on advanced setting ( right on the bottom)

Step 3: Click on TCP/IP

Step 4: On IP6 you choose ‘only link local’

OK OK, refresh and it worked

My Mac is in Dutch so it could be have a other name in English.

Apr 28, 2017 2:05 PM

There’s more to the conversation

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Thank you for visiting Apple Support Communities.

I understand some PBS videos aren’t loading on Safari, but will on another browser. I would start with going through the troubleshooting steps in the attached article below.

I have exactly the same problem, running Safari 9.1 on 3 different platforms (Macbook Air, Macbook Pro, iMac).

It is easily replicated by trying to watch any video on PBS, e.g. http://www.pbs.org/show/newshour/.

I also can view these videos on Chrome. The troubleshooting steps in the response by jason269 have no effect and

are largely irrelevant. I would be interested if a «Community Specialist» can replicate the problem, which is

Apr 15, 2016 11:24 PM

This ‘advice’ and ‘help’ is less than useless, just like from most ‘community specialists’ who reply in order to get points, not to be helpful.

Apr 18, 2017 7:12 AM

I found the solution, it worked with me!

Very easy.
Step 1: click on wifi icon and open network location

Step 2: click on the internet you use ( wifi, ethernet, whatever), and click on advanced setting ( right on the bottom)

Step 3: Click on TCP/IP

Step 4: On IP6 you choose ‘only link local’

OK OK, refresh and it worked

My Mac is in Dutch so it could be have a other name in English.

Apr 28, 2017 2:05 PM

I have encountered the problem of the message «Error loading media File could not be played» when using my Macbook Air to sign into PBS Passport library. In spite of sending feedback to PBS, no help. So my workaround is to go down to the timeline of the video at the bottom of the screen and click just inside the beginning of the timeline. just a second or two. and then the video plays. I have no idea why the click of the «play» arrow results in the error message. I don’t know if it’s PBS or Apple. And I probably never will. But at least i can watch the video now.

This fixed it for me. Thanks

Sep 21, 2017 2:17 PM

Question: Q: error loading media, file could not be played error message when playing video online in safari More Less

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could not play video

Многие компьютеры при получении потокового мультимедиа может столкнуться с некоторыми багами. Но если большинство из них можно исправить простой перезагрузкой страницы, то ошибку Error loading media: File could not be played так просто не решить. Она возникаем во всех браузерах (Chrome, Mozilla, Opera, Яндекс и т.д.) и ОС (Windows, Andro >

Что это за ошибка

«Ошибка при загрузке медиа: Файл не может быть воспроизведен» очень часто имеет связь с реестром системы. Возможно, совсем недавно производились масштабные работы по удалению или установлению софта. При удалении не все файлы могли быть убраны в корзину, что конечно создает немало проблем для нормальной работы Windows.

Ошибка при загрузке медиа: Файл не может быть воспроизведен

Еще не нужно забывать про разные трояны и вирусные программы. Угонщики браузеров активно используют сеть для передачи данных, а значит, потоковые видео могут отображаться не корректно. Также следует упомянуть про наличие актуальных обновлений самого браузера и медиа-плагинов на компьютере.

Что делать при ошибке загрузки медиа

Важно! Нижеописанные советы стоит применять, если обновление до актуальной версии браузера не помогло. Если также не работает установка обновленных плагинов – Adobe Flash Player и Java-пакета для браузера.

Проверка сетевых настроек

Первым делом проверьте настройки вашей сети – правильность вписанного IP и DNS-серверов. Перезагрузите роутер. Проверьте свойства сети – если есть галочка на IP-версии 6 (TCP/IPv6), то снимите её.

Чистка реестра

Первым делом следует устранить возможные ошибки в реестре. Без должной оптимизации данного параметра просто нет смысла пытаться производить другие манипуляции. Рекомендуется прибегать к разным, но официальным утилитам – они, к счастью, практически все бесплатные.

Скачайте утилиту по ремонту реестра. Обратите внимание на следующие программы: RegCure Pro, CCleaner – они наиболее просты в управлении и очень популярны. Просто инсталлируете их и активируете функцию ремонта реестра.

Очистка реестра через CCleaner

Шпионский софт

Вирусы можно приписать почти ко многим проблемам на ПК, однако, к подобной ошибке она очень актуальна. Все дело в использовании одного поток данных для передачи информации. Когда поступает сразу несколько запросов с компьютера можно вызвать небольшой сбой достаточного для отключения или блокирования онлайн просмотров.

AdwCleaner для Windows

Драйвера

Драйвера нужны всем составляющим компьютера. Не актуальные версии просто перестают поддерживаться разработчиками, а соответственно и многими поставщиками контента. Всегда отслеживайте последние новинки обновлений.

Также общие советы

Заключение

Если применить очистку системы в купе с обновлениями браузера и его плагинов, то ошибка должна исчезнуть. Проблема «Error loading media: File could not be played» в очень редких случаях отображается по причине удаленного контента, либо проблем с сервером видеохостинга. В таком случае стоит просто подождать, либо подергать настройки воспроизводимого видео (качество, перемотка и т.д.). Или же пробуйте найти альтернативный источник в интернете.

Обратная связь со Всеяредакцией

Как вы наверняка заметили, в новостной ленте КГ появился новый плеер. Сразу скажем, что к старому возврата не будет — он устарел слишком по многим параметрам.

Однако проблем с этим новым плеером у наших читателей, судя по комментариям, хватает. У кого-то не работает, у кого-то глючит, у кого-то — что-нибудь ещё.

Так что давайте все отзывы (точнее, жалобы) на работу нового плеера оставлять в комментариях к этой новости. Только сразу — несколько оговорочек:

Просьба описывать проблему как можно более обширно. Не «Ваш плеер говно», а «Видео не запускается, появляется такая-то и такая-то надпись». Обязательно указать свои операционную систему, браузер и его версию.

Обязательно проверьте, не включён ли у вас AdBlock или другой блокировщик рекламы — есть вероятность, что виноваты они.

Старый плеер временно остался на страницах трейлеров — ссылка на них обычно есть во всех соответствующих новостях. Так что если новый ну никак не работает — пользуйтесь старым. Пока что.

Апдейт: Просим всех, у кого ругается на плагин, медию и так далее — попробовать ещё раз. Мы отключили статистику, которая обращалась к серверами авторов плеера, многим должно помочь.

Bu hata bir çok sebepten kaynaklanabilmektedir. Şimdi sırası ile en çok kaynaklanan nedenden sona doğru çözüm yollarına bakalım.

IPv6 (Internet Protocol Version 6) Kapatarak Çözme

İnternet sitelerinden direk bu hata ile karşılaştıysanız IPv6 protokolü kapatarak denemeye çalışınız. Bunun için bilgisayarınızda başlat menüsünü başlat menüsünden Denetim Masası ve Ağ ve Paylaşım Merkezine tıklayınız.

Karşınıza çıkan pencereden “Yerel Ağ Bağlantısı” sekmesine tıklayınız. Yerel ağ bağlantı ayarlarına bilgisayarınızın altında bulunan internet simgesine ve “Ağ ve Paylaşım Merkezi” sekmesine tıklayarak da ulaşabilirsiniz.

Error Loading Media File Could Not Be Played Hatası IPv6

Burada “Internet Protokolü sürüm 6 (TCP/IPv6)” sekmesini pasifleştiriniz ve bilgisayarınızı başlatarak hata aldığınız internet sayfasını tekrar açmaya deneyiniz. Bu şekilde sorununuz çözülmezse hemen alt tarafta ki çözüm yolunu deneyiniz.

Eksik Yazılımları Yükleyerek Çözme

Bilgisayarınızda video oynatmaya çalışırken “error loading media: file could not be played” hatası alıyorsanız bunu bilgisayarınızda nasıl çözeceğinizi size anlatmak istiyorum.

İlk olarak bu hatanın Türkçe karşılığı “Ortam Yükleme Sırası Hata Oluştu, Dosya Oynatılamadı” yani oynatmak istediğiniz video çalıştırılamadığı için bilgisayarınızda video yüklemeyecek ve siz nu hatayı alırsınız.

Çözüm için ise yapmanız gerekenler bilgisayarınızda Başlat menüsüne tıklayarak Çalıştır alanına “devmgmt.msc” yazarak Aygıt yöneticisini açınız. Aygıt Yöneticisi alanında Ekran/Görüntü Bağdaşlaştırıcı bularak ekran kartınızın üzerine sağa tıklayarak kaldır butonuna tıklayınız ve bilgisayarınızdan kaldırınız ve bilgisayarınızı kapatıp tekrar açınız.

Ekran kartınızı kaldırdığınız için açılışta donanımızı tekrar yüklemenizi isteyecektir otomatik olarak sürücü yükleme izin verin ve ekran kartınız için Windows 10 sürücünüzü otomatik olarak yüklenmesini bekleyiniz. Sürücünüz yüklendikten sonra tekrar Edge internet tarayıcınıza giderek hata aldığınız internet sitesinde tekrar aynı hatayı alıp almadığınızı kontrol ediniz.

Eğer halen sorun devam ediyorsa bilgisayarınızda Edge tarayıcı için video codec dosyaları eksik olabilir. Windows 10 güncel video ve ses codec paketini bilgisayarınıza indirmelisiniz. Birçok güncel video ve ses codec paketi bulabilirsiniz.

Benim tavsiyem ise güncel codec için ADVANCED Codecs for Windows paketini indirerek bilgisayarınızda kurunuz. İndirdiğiniz codec dosyası ses ve video codec dosyalarını içermekte olup Windows 10 ile uyumludur. Bu codec paketini yüklediğinizde internet tarayıcınızda birçok video ve ses dosyalarını rahatlıkla oynatabilirsiniz.

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How to fix ‘Error in Loading Media: File Could Not Be Played’

Updated on April 30, 2021

Summary: Are you facing ‘Error in Loading Media: File Could Not Be Opened’ message when trying to watch online videos? Learn how to fix this media file error in Chrome, Firefox, Safari and other browsers on Windows, Mac and Android. The post also shares the best method to repair downloaded videos not playing on PC and Mac drives.

Figure: Media file error in online video

You have just enrolled in a self-paced open online course to learn a new skill or to complete your degree while in-between jobs or to watch Billboard’s Top 100 picks to soothe your soul after a long tiring day. Be it for solace or for mere self-help, videos have made a significant impact on our lives and have flooded websites and social media outlets.

However, things may take an abrupt halt when while playing a video on the host website, the screen throws an ‘Error in Loading Media: File Could Not Be Opened’ message. This error although commonly reported in Chrome can occur in any browser, including Mozilla Firefox, Internet Explorer, Safari, or others.

So, if you encounter a media file loading error, what will you do? How will you troubleshoot this issue? Here we will share how you can fix the ‘media file could not be played’ error in any browser on PC, Mac, and Android.

How to Fix “Media File Could Not Be Played” Error

Each time you are encountered with the ‘Media File Could Not Be Played’ error while playing a video, it’s mostly due to a browser issue.

Here are some easy solutions you can try to fix the error on your PC, Mac, or Android phone:

Try the below workarounds that may fix the media loading error on PC, Mac, iPhone, and mobile phone:

Method 1: Reset your browser settings

Changing browser settings might help you to resolve the ‘Media file could not be played’ error. When you reset, all data including Chrome settings, extensions, and browsing history are removed.

Steps to reset browser settings in Chrome:

Now open the host website of your video and see if it plays without the error.

Method 2: Update to the latest version of the browser

If the media file loading error appears in any browser, ensure that you are using the latest version.

Steps to update Chrome browser (on Windows/ Mac)

Figure: Update or Relaunch Chrome on PC

3. If a new version is available, you will see an option “Update Google Chrome”, else your Google Chrome is up to date. You may see the Relaunch button, if Chrome finds new updates, click on it to finish this process.

If you still get the error message, clear cache, and cookies and then play the media file.

How to update browser on Android phone?

Installed browsers on your Android phone should automatically update when you have turned on Auto-update apps in Play Store Settings. However, you can also check if there’s a new browser update available to fix the error loading media file could not be played in Android.

Steps to update browser in Android:

Figure: Google Play Store Settings

3. Under Updates find your browser.

4. Next to Chrome, tap Update.

Method 3: Delete cache, cookies, and browser history

Cache and Cookies are a small piece of information that is stored in a web browser’s directory to provide you with a better user experience. Browsers whether Chrome or Internet Explorer tend to store cache and cookies to speed up the loading process; however, with time, these cache & cookies pile up in the system, creating problems such as the ‘Media File Could Not Be Played’ error. Therefore, you must clear all cache, cookies, and browser history on a regular basis.

Steps to delete cache, cookies, and browser history on Chrome:

Figure: Clear browsing data under Privacy and Security

Figure: Clear browsing data window

To clear cache and cookies in other web browsers, go through this link: https://kb.iu.edu/d/ahic

How to clear cache, cookies, and browser history on an Android phone?

Figure: Chrome Settings in Android

Figure: Clear data in Chrome on Android phone

After deleting cache and cookies, try playing the media file. If the issue persists, try playing the media file in incognito mode.

Method 4: Play media file in incognito mode

Incognito doesn’t store any cookies and automatically deletes your search and browsing histories. Simply press ‘CTRL + SHIFT + N’ keys to turn on incognito mode. Enter the website link and play the file.

Method 5: Turn off hardware acceleration

If you’re having trouble playing the media file, this could be due to hardware acceleration. When enabled, hardware acceleration passes graphical intensive tasks within the browser to make it perform better. However, it may be the cause of the ‘Media File Could Not Be Played’ error; therefore, disable it and then play the media file.

Steps to disable hardware acceleration in Chrome on PC/ Mac:

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Figure: Chrome Settings> System window

2. Under System, toggle off the Use hardware acceleration when available option.

Method 6: Disable browser extensions

If the ‘Error loading media. The file could not be played’ error is occurring because of browser extensions, disable them.

You can check if the browser extensions are causing the error. Open the video hosting website in Incognito Mode and play its video. If the video plays smoothly without any error, it indicates, an extension is causing the media file error.

Steps to disable extensions in Chrome:

Figure: Select Extensions under More tools

3. You can choose to Remove or toggle off each extension.

Figure: Remove or Toggle off Extensions in Chrome

4. Next close the window, reopen the browser, and check if the video error is fixed.