we are sorry but there seems to be a problem connecting to avast что делать
Как удалить антивирус Аваст
Большую часть существующих антивирусов можно удалить подобным способом. В случае с Авастом, иногда, после вот такого нормального удаления, нарисовывается небольшая проблема. Другие антивирусы не хотят устанавливаться и ругаются нехорошими словами на установленный в операционной системе Аваст, хотя мы его уже удалили. Что в этом случае делать. В этом случае нужно установить Аваст заново и произвести его удаление специальной утилитой aswclear.exe, она быстро сделает своё дело, затем попросит перезагрузиться и загрузиться автоматически в безопасный режим и уже в безопасном режиме утилита aswclear.exe до конца удалит антивирус Аваст.
Утилита автоматического удаления антивируса Аваст, скачивается нам на компьютер, запускаем её.
Рекомендуется загрузиться в безопасный режим, отвечаем Да.
Перезагрузиться и войти в безопасный режим? Да.
через несколько секунд компьютер перезагрузится и вашего Аваста как не бывало.
Утилита AVAST Uninstall Utility удаляет все версии антивируса Аваст, как Free, так и платные Internet Security, Premier.
AVG Fails to Install
All Answers
I have the exact same problem. Then solved by Abirami Shanmugam’s answer. I didn’t use AVG Remover tool (skipped it) by the way.
I just wonder, after installing AVG anto-virus successfully, do I need to change back the setting on step 6?
«6. Enter the IP address in ‘Preferred DNS server’ as 8.8.8.8 and ‘Alternate DNS server’ as 8.8.4.4.»
By the way, I am using a new PC with Windows 10. At step 4, I could see there was Internet Protocol (TCP/IPv4) and Internet Protocol (TCP/IPv6). v4 was the correct choice. v6 was not.
I am glad to hear that you were able to solve your problem by following Abirami’s instructions.
The Google DNS instructions should be followed only when you get an error for AVG installation or update as «Device not connected to Internet»
If the installation or updates completes successfully then it is not necessary to follow that step. Also, Internet Protocol (TCP/IPv4) is the correct one to choose.
Hi,
I’ve tried everything on this page and I am still unable to download the free version. Do you have any ideas on what I could do? I really don’t want to have to use another anti-virus software if I don’t have to.
P.S. I’ve attached a picture of the error code and my DNS setting (just to make sure they’re right)
Thank you!
I regret for the inconvenience caused. Please let us know if you have run AVG remover and AVG Clear tool in your computer. If you have already ran this, please initiate the installation of AVG AntiVirus free using this offline installer:
If you get error again, please let us know and we will escalate this case to the senior team.
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Troubleshooting common activation error messages
This article contains instructions for troubleshooting common activation error messages in Avast products. Refer to the relevant section below according to the error message or issue:
My Avast product is asking me to purchase a subscription again.
This issue may occur for the following reasons:
We recommend first checking the subscription status via your Avast Account:
If you still see the error message after activating or renewing your subscription, contact Avast Support.
«Incorrect code. Please try again or sign in with your Avast Account.»
This error commonly occurs when you have mistyped your activation code. Ensure that you have correctly entered your activation code (including hyphens). We recommend copying and pasting your activation code directly from an order confirmation email or your Avast Account.
Alternatively, you can try activating your subscription by signing in to the relevant Avast product with your Avast Account credentials. For detailed activation instructions, refer to the relevant article below according to your device and product:
If you still see the error message, contact Avast Support.
«Please connect to the internet.»
This error occurs when your Avast product cannot connect to the internet to verify your activation code. Check that your internet connection is working, then try to activate the product again.
If you continue to see this error message, contact Avast Support.
«Sorry, our screen didn’t load.»
This error commonly occurs when there are conflicts with Windows services configuration. It means that the Avast Antivirus user interface is unable to load, but you are still protected.
To troubleshoot this issue, follow the steps below:
If you still see the error message, contact Avast Support.
«Sorry, our servers aren’t responding now. Please try again later.»
This error occurs when there are temporary problems with our servers and your Avast product cannot connect to verify your activation code. Wait a while before trying to activate your product again.
«Sorry, something went wrong.»
This error commonly occurs when there is a problem with your device’s DNS settings. To change your DNS settings so that your Avast product can communicate with the appropriate server, refer to the following article:
If you still see the error message after changing your DNS settings, contact Avast Support.
«Sorry, this code has expired.»
This error occurs when the subscription associated with the activation code you entered has expired. To purchase a new subscription, click Get another in the error message.
If you think your subscription is still valid, follow the steps below to check the expiration date of your subscription:
If you still see the error message, contact Avast Support.
«Sorry, this code is for a different app. Check the email you received after purchase to download the correct app.»
This error occurs when the activation code you used is for a different product. You can confirm which product you purchased using one of the methods below:
If you need to change your product subscription to a different product, contact Avast Support.
«Sorry, this code is no longer valid.»
This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support.
«Sorry, we’ve crashed.»
This error commonly occurs when there are conflicts with Windows services configuration. It means that Avast Antivirus is not running. We recommend immediately following the steps below to re-enable protection:
If you still see the error message, contact Avast Support.
«Sorry, you’ve used this code too many times.»
This error occurs when too many devices are already using the activation code you entered. You can verify how many devices your subscription is valid for using one of the methods below:
If you have already reached the device limit, but you want to start using the subscription on a new device, you can transfer the subscription from one device to another by following the steps below:
The exact steps vary according to product. For more information, refer to the following article:
If you think you are seeing this error message by mistake, contact Avast Support.
«This code is for a different application. Check your after purchase email to find out which one you need.»
This error occurs when the activation code you used is for a different product. You can confirm which product you purchased using one of the methods below:
If you need to change your product subscription to a different product, contact Avast Support.
«Well, this is embarrassing.»
This error commonly occurs when there are conflicts with Windows services configuration. We recommend the following:
If you still see the error message, contact Avast Support.
Ошибка в Avast: «UI Failed to load»
Ранее пользователи данного антивируса жаловались, что Аваст пишет: «UI Failed to load». Данная ошибка гласит о том, что в ходе загрузки графической оболочки программы произошел сбой. Но со временем разработчики все исправили, и теперь она попросту не встречается. Хотя все же бывают исключения.
Решение
Прежде всего, мы предлагаем вам обновить антивирус Avast до последней версии. Подробная инструкция изложена здесь. Это должно полностью устранить сбой. Но что же делать, если он все равно появляется? Скорее всего, ситуация вызвана тем, что некорректно работает одна из служб Windows. Вам нужно вручную ее перезапустить. Разберемся, как это сделать.
Пошаговая инструкция
Сначала необходимо открыть инструмент для управления службами. В большинстве интернет-статей предлагается способ его запуска через Панель управления. Наш вариант гораздо более простой:
Для более удобного ориентирования лучше развернуть появившееся окно во весь экран. К сожалению, функция поиска здесь не предусмотрена, поэтому придется отыскать нужный элемент вручную. Его название – «Службы удаленных рабочих столов», а расположен он ближе к концу списка.
Кликните по нему ПКМ и выберите опцию «Остановить», если она активна.
В противном случае – переходите к следующему шагу. Вновь вызовите контекстное меню для этого же элемента и перейдите в «Свойства». В графе «Тип запуска» установите значение «Автоматически». Далее, поочередно нажмите на кнопки «Применить» и «Запустить».
Остается только перезапустить компьютер, чтобы Avast заработал. Но в исключительных случаях это не происходит. Тогда проблема, заключается в том, что повреждены компоненты антивируса. И единственное доступное решение – его полная переустановка.
Переустановка
Чтобы полностью удалить антивирус Аваст с компьютера, стоит воспользоваться специальной утилитой от разработчика. Инструкция по работе с ней изложена в этом материале. А для последующей установки программы воспользуйтесь данным руководством.
List of available regions
Main regions
AMERICAS
EUROPE, MIDDLE EAST & AFRICA
ASIA & PACIFIC
Troubleshooting common activation error messages
This article contains instructions for troubleshooting common activation error messages in Avast products. Refer to the relevant section below according to the error message or issue:
My Avast product is asking me to purchase a subscription again.
This issue may occur for the following reasons:
We recommend first checking the subscription status via your Avast Account:
If you still see the error message after activating or renewing your subscription, contact Avast Support.
«Incorrect code. Please try again or sign in with your Avast Account.»
This error commonly occurs when you have mistyped your activation code. Ensure that you have correctly entered your activation code (including hyphens). We recommend copying and pasting your activation code directly from an order confirmation email or your Avast Account.
Alternatively, you can try activating your subscription by signing in to the relevant Avast product with your Avast Account credentials. For detailed activation instructions, refer to the relevant article below according to your device and product:
If you still see the error message, contact Avast Support.
«Please connect to the internet.»
This error occurs when your Avast product cannot connect to the internet to verify your activation code. Check that your internet connection is working, then try to activate the product again.
If you continue to see this error message, contact Avast Support.
«Sorry, our screen didn’t load.»
This error commonly occurs when there are conflicts with Windows services configuration. It means that the Avast Antivirus user interface is unable to load, but you are still protected.
To troubleshoot this issue, follow the steps below:
If you still see the error message, contact Avast Support.
«Sorry, our servers aren’t responding now. Please try again later.»
This error occurs when there are temporary problems with our servers and your Avast product cannot connect to verify your activation code. Wait a while before trying to activate your product again.
«Sorry, something went wrong.»
This error commonly occurs when there is a problem with your device’s DNS settings. To change your DNS settings so that your Avast product can communicate with the appropriate server, refer to the following article:
If you still see the error message after changing your DNS settings, contact Avast Support.
«Sorry, this code has expired.»
This error occurs when the subscription associated with the activation code you entered has expired. To purchase a new subscription, click Get another in the error message.
If you think your subscription is still valid, follow the steps below to check the expiration date of your subscription:
If you still see the error message, contact Avast Support.
«Sorry, this code is for a different app. Check the email you received after purchase to download the correct app.»
This error occurs when the activation code you used is for a different product. You can confirm which product you purchased using one of the methods below:
If you need to change your product subscription to a different product, contact Avast Support.
«Sorry, this code is no longer valid.»
This error commonly occurs when your account has been temporarily suspended for violating the terms of our End User License Agreement. To reactivate your account, contact Avast Support.
«Sorry, we’ve crashed.»
This error commonly occurs when there are conflicts with Windows services configuration. It means that Avast Antivirus is not running. We recommend immediately following the steps below to re-enable protection:
If you still see the error message, contact Avast Support.
«Sorry, you’ve used this code too many times.»
This error occurs when too many devices are already using the activation code you entered. You can verify how many devices your subscription is valid for using one of the methods below:
If you have already reached the device limit, but you want to start using the subscription on a new device, you can transfer the subscription from one device to another by following the steps below:
The exact steps vary according to product. For more information, refer to the following article:
If you think you are seeing this error message by mistake, contact Avast Support.
«This code is for a different application. Check your after purchase email to find out which one you need.»
This error occurs when the activation code you used is for a different product. You can confirm which product you purchased using one of the methods below:
If you need to change your product subscription to a different product, contact Avast Support.
«Well, this is embarrassing.»
This error commonly occurs when there are conflicts with Windows services configuration. We recommend the following:
If you still see the error message, contact Avast Support.